Refund Policy
A Legal Disclaimer
**InkLink Refund Policy**
### General Overview
At InkLink, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions and process for returns, refunds, and exchanges to provide a clear and fair resolution for any issues.
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### 1. Eligibility for Refunds
Refunds are applicable under the following circumstances:
- **Damaged or Defective Products**: If the product arrives damaged or defective.
- **Incorrect Items**: If you receive an incorrect product.
- **Unshipped Orders**: If you cancel your order before it has been shipped.
Customized or private-label products are non-refundable unless defective or damaged.
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### 2. Refund Timeframes
- Refund requests must be submitted within **7 days** of receiving the order.
- Once approved, refunds will be processed within **5-10 business days**.
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### 3. Return Process
1. **Contact Us**:
- Email us at info@inklink.dk with your order details and reason for the return.
- Attach photos of damaged or defective products (if applicable).
2. **Approval**:
- Our team will review your request and provide instructions for returning the items, if necessary.
3. **Return Shipping**:
- For defective, damaged, or incorrect items, InkLink will cover return shipping costs.
- For all other returns, the customer is responsible for shipping costs.
4. **Refund or Replacement**:
- Upon receiving the returned item, we will issue a refund to your original payment method or send a replacement product.
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### 4. Non-Returnable Items
The following items are not eligible for returns or refunds:
- Products used or opened.
- Items not in their original packaging.
- Products returned after 7 days without prior approval.
- Customized or private-label products (unless defective).
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### 5. Partial Refunds
Partial refunds may be granted at our discretion for:
- Products that are returned incomplete.
- Items returned outside the standard return window but within **14 days** of delivery.
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### 6. Order Cancellations
- Orders can be canceled without penalty if the cancellation request is made within **24 hours** of purchase.
- Orders cannot be canceled once they have been shipped.
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### 7. Contact Information
For questions or to initiate a refund request, please contact our customer support team:
- **Email**: info@inklink.dk
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Thank you for choosing InkLink. We value your business and are committed to ensuring a positive experience with our products.