Shipping Policy
A Legal Disclaimer
### General Information
At InkLink, we aim to provide a seamless and reliable shipping experience for our wholesale customers. The following policy outlines our shipping processes, timeframes, and responsibilities to ensure clarity and transparency.
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### 1. Processing Times
- **Order Confirmation**: Orders are processed within 1-3 business days after payment is received and confirmed.
- **Custom or Bulk Orders**: Orders exceeding 1,000 units or requiring customizations may take additional processing time. Specific timeframes will be communicated during order confirmation.
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### 2. Shipping Methods
We partner with trusted carriers to ensure safe and timely delivery. Available shipping options include:
- Standard Shipping
- Express Shipping
- Freight Shipping (for large or bulk orders)
The shipping method will be determined based on the order size, weight, and destination. Shipping options and costs will be provided during checkout or upon invoice.
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### 3. Shipping Costs
- Shipping costs are calculated based on the weight, dimensions, and destination of the order.
- Final shipping fees will be included in your invoice.
- InkLink may offer discounted or free shipping for large orders (specific thresholds will be communicated via our sales team or website promotions).
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### 4. Delivery Timeframes
Estimated delivery times vary depending on the destination:
- **Domestic Shipping**: 3-7 business days.
- **International Shipping**: 7-14 business days (subject to customs clearance).
While we strive to meet these delivery windows, delays caused by carriers, customs, or unforeseen events are beyond our control. We will notify you promptly of any significant delays.
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### 5. Customs and Duties (For International Orders)
- All international shipments may be subject to customs duties, taxes, and fees as determined by the destination country.
- These additional costs are the responsibility of the buyer and will not be covered by InkLink.
- InkLink is not liable for delays caused by customs clearance processes.
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### 6. Tracking Your Order
- Once your order is shipped, you will receive a confirmation email with tracking details.
- You can track your shipment through the carrier’s website or our wholesale platform.
- If you encounter issues with tracking, please contact our customer service team for assistance.
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### 7. Damaged, Lost, or Missing Items
- **Damaged Goods**: If your order arrives damaged, notify us within 7 days of delivery. Please provide photos of the damaged items and packaging for verification. We will arrange for a replacement or refund as applicable.
- **Lost or Missing Shipments**: If your shipment is lost or incomplete, contact us immediately. We will work with the carrier to resolve the issue promptly.
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### 8. Order Changes or Cancellations
- Changes to your shipping address or order details must be made within 24 hours of order placement.
- Orders cannot be canceled once they have been shipped.
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### 9. Returns and Shipping Costs
- Returns due to incorrect or defective products will be handled as per our Return Policy.
- Customers are responsible for shipping costs associated with returns unless the error is on InkLink’s part.
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### 10. Additional Support
If you have any questions or require further assistance with your shipment, please contact us:
- **Email**: info@inklink.dk
Thank you for choosing InkLink. We are committed to providing high-quality products and exceptional service to support your business needs.